Effective Date: 01-03-2026

Welcome to Maitri Grih. These Terms of Service govern your use of our website and home care services. By accessing our website or using our services, you agree to comply with and be bound by the following terms.

1. Services Provided

Maitri Grih provides professional home care services including but not limited to:

• Patient Care at Home
• Home Nursing Services
• Post-Natal & Newborn Care
• Elderly & Assisted Care
• Chronic Illness Management

All services are subject to availability and prior assessment.

2. Service Assessment & Agreement

• A care assessment may be conducted before starting services.
• Service scope, schedule, and pricing will be discussed in advance.
• A service agreement or confirmation may be required.

3. Payments & Fees

• Service charges depend on the type and duration of care required.
• Payment terms will be communicated before service begins.
• Delayed or non-payment may result in suspension of services.

4. Cancellation & Refund Policy

• Cancellations must be informed in advance.
• Refund eligibility depends on service duration and agreement terms.
• Emergency cancellations will be reviewed on a case-by-case basis.

5. Client Responsibilities

Clients and their family members agree to:

• Provide accurate and complete medical information.
• Inform us about any changes in health condition.
• Provide a safe and respectful working environment for caregivers.
• Treat assigned staff with dignity and respect.

6. Limitation of Liability

• Maitri Grih strives to provide high-quality care but is not liable for complications arising from undisclosed medical conditions.
• We are not responsible for circumstances beyond reasonable control, including natural disasters or unforeseen medical emergencies.

7. Caregiver Replacement

If you are not satisfied with an assigned caregiver, we will make reasonable efforts to arrange a replacement promptly.

8. Privacy

Your personal and medical information will be handled in accordance with our Privacy Policy.

9. Intellectual Property

All website content, including text, branding, and materials, is the property of Maitri Grih and may not be copied, reproduced, or distributed without written permission.

10. Governing Law

These Terms shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Ernakulam, Kerala.

11. Contact Information

For any questions regarding these Terms, please contact us:
📧 care@maitrigrih.com
📞 +91 98765 43210